Terms and Conditions of Restorations – Dr G’s Sneaker Laundry LTD

These Terms and Conditions apply to all goods and services provided by Dr G’s Sneaker Laundry (DGSL). By placing an order with DGSL, you confirm your acceptance of these terms and conditions. Please read them carefully and if there is anything unclear or you are unhappy with please contact us before placing your order.

1. Orders
Orders for DGSL services can be made in person, by telephone or through, email or through the DGSL website.
1.1- Customers are reminded that all DGSL products are made and restored by hand, using traditional methods, and that leather is a natural product. Therefore variations and imperfections, which do not affect the use of goods supplied, can occur.
1.2- Images of products used on our website and social media are illustrative and colour and other details may vary.
If exact colour/appearance of a product is required, please make this clear to DGSL and ask for a sample if appropriate.
1.3- Customers are responsible for giving accurate measurements and other information for bespoke orders. A measuring guide is provided on the website but please ask for further clarification if required.
1.4- Any estimate or quotation is valid for a maximum of 28 days, unless otherwise stated.
1.5- Any variation to the specification of a bespoke or restoration order must be communicated to DGSL before work has commenced on the product. DGSL will notify the customer of any change in price as a result of such change and the customer may choose one of the following:
–Proceed with the original specification and price
–Agree the revised specification and pay the revised price
–Cancel the order

2. Repairs
Where a customer asks DGSL to repair an item belonging to the customer, DGSL will assess items to be repaired and provide the customer with an estimate of cost and timing. This estimate can change according to the availability of materials; in which case DGSL will advise the customer of any change, prior to undertaking the repair. If the customer chooses not to proceed with the repair, the items to be repaired will be returned to the customer at the customer’s expense.

3. Payment
When goods or services are purchased from us, ownership of the goods does not pass to the customer until DGSL has received the payment in full. Where we repair customer’s own items, DGSL is entitled to retain such items until payment for the repair is made in full.

4. Complaints
DGSL operates a complaints handling procedure and tries to resolve disputes when they first arise. Please let us know if you have any complaints or comments.
5. These terms and conditions are subject to the laws of England and Wales

Terms and Conditions of Selling with – Dr G’s Sneaker Laundry LTD

  • 1 –  Agreement.
    By using our services (any part of Dgslltd.co.uk), or accepting the terms and conditions when prompted, you agree to be bound by the terms found on this page and thus have read and abide by them entirely. If you do not agree with our terms and conditions, do not use any part of our services. Agreement (by use of our service or acceptance when prompted) to the terms and conditions on this page creates a legally binding agreement between us (Dr G’s Sneaker Laundry LTD) and you (the user of our service). Therefore read this document carefully.
  • 2 – Selling with Dr G’s Sneaker Laundry LTD
    2.1 – By selling an item through Dr G’s Sneaker Laundry LTD, you the seller are creating a legally binding offer to sell the item for the specific price listed. Once the buyer accepts such an offer, you the seller are legally bound to sell the item to the buyer for the specified amount. As such, once an offer is accepted under no circumstances can the seller cancel.
    2.2 – When using our service you the seller are accepting that all shipping costs incurred sending your item to are your liability and thus. The fees for shipping will be clearly your responsibility for your items.
  • 2.3 – It is your responsibility to ensure you are up to date with the latest amendments to these terms and conditions.
  • 3 – Transaction Fees
    3.1 – Our standard fee is 33% of the total sale price of each item sold, paid for by the seller. The fee includes payment processing and verification costs. This standard fee is non-negotiable. Dr G’s Sneaker Laundry LTD reserves the right to change this fee with full discretion at any time, and will inform you via email 14 day prior to any changes made

  • 4 – Disclaimers and Limitation of Liability.
    4.1 – Dr G’s Sneaker Laundry LTD is a Family Business. All goods sold are purchased from third parties, not from Dr G’s Sneaker Laundry LTD. In agreeing to these terms and conditions, you covenant to not bring any claim against Dr G’s Sneaker Laundry LTD.
    Dr G’s Sneaker Laundry LTD will not be responsible for the actions or inactions of its users.

    Buying from Dr G’s Sneaker Laundry LTD
  • 1 – When committing to buy any item from Dr G’s Sneaker Laundry, you the buyer are accepting the sellers’ offer and thus create a legally binding agreement with the seller directly to complete the sale of that item. Once this agreement has been made under no circumstances can the buyer cancel the order. Doing so will violate these terms and conditions and as such Dr G’s Sneaker Laundry reserves the right to prohibit any future use of any of our services.
  • 2 – Dr G’s Sneaker Laundry LTD operates as an agent connecting buyers and sellers. All purchases and sales are a direct and legally binding agreement between buyer and seller and NOT Dr G’s Sneaker Laundry LTD. As such, we strictly operate a no returns/refunds policy

 

Disclaimers and Limitation of Liability

1 – At Dr G’s Sneaker Laundry LTD all goods sold are purchased from third parties, not from Dr G’s Sneaker Laundry LTD. In agreeing to these terms and conditions, you covenant to not bring any claim against Dr G’s Sneaker Laundry LTD. Dr G’s Sneaker Laundry LTD will not be responsible for the actions or inactions of its users.
1.1 – Dr G’s Sneaker Laundry LTD does not perform background checks nor do we endorse any users and as such will not be held responsible for users actions or inactions. 1.2
Dr G’s Sneaker Laundry LTD does not accept any responsibility for the accuracy or reliability of any content made available to its users, whether that be on Dgslltd.co.uk or any other linked website or outlet, including all social media pages.
1.3 – By using our service you agree that liability of Dr G’s Sneaker Laundry LTD shall be strictly limited, in any circumstance, to the 33% transaction fee of the sole transaction in question.

         Indemnity

By using our service, you agree to indemnify, defend and hold Dr G’s Sneaker Laundry LTD, its  directors, employees and agents, completely harmless from and against any and all claims, liabilities, losses, damages, expenses (including legal and accounting costs), incurred in any way connected with your (the users) access and use of our services, or your violation of these terms.

 

Need help?

Contact us at info@dgslltd.co.uk for questions related to refunds and returns.